Rider Terms & Conditions

Please read these Rider Terms and Conditions ("Terms") carefully before accessing or using the ride-hailing technology platform operated by Linyr360 Limited (operating Linyr360). By accessing, downloading, registering for or using the Linyr360 mobile application ("the App") or our services (together, "the Platform"), you agree to be bound by these Terms. If you do not agree, you may not download or use the Platform.

1. Contractual Relationship

1.1 Scope of Terms

These Terms govern your access to and use of the applications, websites, content, products and services made available by Linyr360 Limited (operating Linyr360), a company registered under the laws of Jamaica, with its registered office at Kingston, Jamaica ("Linyr360", "the Company", "we", "us" or "our"). Our Refund and Cancellation Policy and Privacy Policy also apply and form part of these Terms.

1.2 Technology Provider Status

You acknowledge and agree that Linyr360 is a technology service provider and does not provide transportation services. Linyr360 operates a digital marketplace that connects independent third-party transport operators ("Drivers") who hold the legal permits required under Jamaican law with people seeking transportation ("Riders"). Drivers are independent contractors and are not employees, agents or legal representatives of Linyr360. Linyr360 does not control, direct or manage the physical operation of vehicles.

1.3 Jurisdiction

These Terms are governed by the laws of Jamaica. If you have a complaint, please contact us first at info@linyr360.com so we can try to resolve it. Any dispute we cannot resolve is subject to the exclusive jurisdiction of the courts of Jamaica.

2. User Accounts and Eligibility

2.1 Age and Capacity

To register for a Rider account, you must be at least eighteen (18) years of age and have the legal capacity to enter into binding contracts under Jamaican law. By creating an account, you confirm that you meet these requirements.

2.2 Minors

You may not let anyone under 18 use your account. A person under 18 may ride only if an adult travels with them. A Driver may decline a trip if this rule is not met.

2.3 Your Account

You must keep your account information accurate and up to date. You may hold only one account, and you may not transfer it or let anyone else use it. You need an active card on your account to pay by card or to choose cash.

2.4 Account Security

You are responsible for keeping your sign-in details confidential and for any activity under your account. Tell us immediately at info@linyr360.com if you suspect unauthorized access or a security breach.

3. Use of the Platform

3.1 Location

The App uses your device's precise location while it is open, to set or suggest your pickup point and to show nearby cars. You can also choose to share your live location with your Driver until pickup. If you turn location off, you may need to enter your pickup yourself. Our Privacy Policy explains how location data is used.

3.2 Communication

Linyr360 provides in-app chat and phone number masking so that you and your Driver can reach each other during a ride without seeing each other's phone numbers. When you contact a Driver through the App, by chat or by a call where the App offers one, your number stays hidden. Please keep trip communication in the App, and do not ask a Driver for personal phone numbers, addresses or social media handles. Chat messages are stored as described in our Privacy Policy.

3.3 Trip PIN

Each ride starts with your trip PIN. Before you get in, check that the car and plate match the App. Give your PIN to the Driver only when you are with them. A trip cannot start without the PIN.

3.4 Passengers

You can book for up to four (4) people, including you. Any charge for extra passengers is included in the price shown before you book. A Driver may decline a trip if the group, luggage or any animal cannot be carried safely, so please use the chat to let your Driver know about anything unusual.

3.5 Rider Conduct and Safety

You agree to treat Drivers with respect, courtesy and dignity. You shall not cause any nuisance, disturbance, property damage or physical harm to the Driver or their vehicle. You must wear your seatbelt at all times during the trip, in compliance with the Road Traffic Act of Jamaica. Smoking, vaping, illegal drug use and open alcoholic beverages are prohibited inside all Driver vehicles.

3.6 Safety Features

The App offers safety features including the trip PIN, Share My Ride and an SOS button that alerts our team. Drivers are verified and trips are tracked, but we cannot guarantee your safety and these features are not an emergency service. In an emergency, call 119 first.

3.7 Lost Items

Drivers and Linyr360 are not responsible for items left in a vehicle. If you lose something, tap Get help on your receipt in the App or email info@linyr360.com as soon as you can, and we will try to put you in touch with your Driver.

3.8 Messages from Us

By using the Platform, you agree that we may send you service messages by push notification and email, such as sign-in codes, trip updates, receipts and refund notices. If you add emergency contacts, we text them only when you press SOS. You can manage push notifications in your phone's settings, but you may miss trip updates if you turn them off.

4. Financial Terms, Cancellation, and Property Damage

4.1 Fares

The App shows you an upfront price before you book. It includes the base fare, the booking fee, the service charge, any toll on the route, any charge for extra passengers, and any surcharge for busy times of day or traffic, which can be affected by things like poor weather or road works. All fares, fees and refunds are in Jamaican Dollars (JMD).

4.2 Paying by Card

By using a debit or credit card on the Platform, you authorize Linyr360 to process charges through our integrated Powertranz gateway, linked to our National Commercial Bank (NCB) merchant account. When you pay by card:

Authorization Hold at Request: When you request a ride, a temporary authorization hold for the upfront price shown in the App, plus any balance shown on your account, is placed on your card. A hold is not a charge; it reserves that amount with your bank until the trip ends or is cancelled.
Charge at Completion: When the trip is completed, you are charged the final fare. If the final fare equals the amount held, it is charged against that hold. If it is lower, the hold is released in full and the final fare is charged to the same card as a separate charge, so for a short time your bank may show both the released hold and the charge. If the final fare would be higher than the amount held, you are not charged the difference. You are never charged more than the final fare plus any balance shown on your account.
Cancellations: If a ride is cancelled and no fee applies (see Section 4.4), the hold is released in full and nothing is charged. If a late-cancellation or no-show fee applies, the hold is released in full and only that fee is charged to the same card as a separate charge.
Release Timing: Linyr360 releases holds as soon as a trip ends or is cancelled, but your bank decides how quickly the released amount becomes available again. This usually takes a few business days.
Card Verification: Your bank may ask you to confirm your identity, for example with a one-time code or your banking app, when you add a card or request a ride. This check, known as 3-D Secure, is carried out by your bank.
Stored Cards: Card details are entered on the secure payment page of our payment processor, Powertranz, and are never stored on Linyr360's systems. We keep only a secure token, the card brand and the last four digits. By adding a card, you authorize Linyr360 to charge it for completed trips, applicable cancellation and no-show fees, any balance on your account, and other amounts set out in these Terms and our Refund and Cancellation Policy. You can remove a working card in the App as long as another one stays on your account, because you must keep a card on file while you use the App. When your account is closed, any card still on it is removed.

All completed trips are final and non-refundable, except as provided in our Refund and Cancellation Policy.

4.3 Paying by Cash

Where the App offers cash, you pay the amount shown directly to your Driver at the end of the trip, and sort out any change with them. If a Driver reports that you did not pay, our staff review the report. If it is upheld, the amount is added to your account balance. A balance is shown in the App and is collected with your next card trip, and you cannot choose cash until it is paid. We may also pause cash on your account.

4.4 Cancellation Policy

2-Minute Grace Period: You may cancel an accepted ride request within two (2) minutes of the Driver accepting your request without incurring any penalty. You may cancel at no cost at any time before a Driver accepts.
Late Cancellation Fee: If you cancel more than two (2) minutes after a Driver has accepted your request, and before the trip starts, your payment method on file will be charged a cancellation fee equal to 50% of the upfront base fare and booking fee (not counting any toll), plus the service charge worked out on that amount. The App shows the fee before you cancel. The fee is waived if the Driver is more than five (5) minutes past the arrival time shown when they accepted, or has not got meaningfully closer to you over the last five (5) minutes.
No-Show Fee: If the Driver has waited at your pickup point for five (5) minutes or more without you appearing, the Driver may cancel and the same fee applies.
Cancelling After the Trip Has Started: You pay an amount in proportion to the time already travelled (applied to the upfront base fare and booking fee, not counting any toll), plus the service charge worked out on that amount. The amount in proportion is never less than the starting rate for the ride type, and what you pay in total, including the service charge, is never more than the upfront price shown to you before the trip. If the Driver cancels after the trip has started, you are not charged.
Cash Rides: A cancellation fee on a cash ride is added to your account balance.
Refunds: Where a fee or fare was charged in error, refunds are issued by Linyr360 support as set out in our Refund and Cancellation Policy.

4.5 Vehicle Cleaning and Property Damage

You are financially responsible for any detailing, specialized cleaning or physical repair needed for a Driver's vehicle as a result of your ride (for example fluid spills, stains, breakages or upholstery damage). If a Driver sends us timestamped photographs and a commercial receipt from a licensed Jamaican auto-detailing or repair shop:

Our staff review the evidence and tell you what has been claimed before any charge is made.
If the claim is upheld, Linyr360 may charge your card on file for a Vehicle Cleaning or Damage Fee.
Deep sanitation and upholstery staining fees are capped at a maximum of J$25,000.
Major structural damage may be billed up to the amount of the Driver's insurance deductible.

4.6 Service Provision

Linyr360 provides on-demand rides, not goods, so nothing is shipped to you. A ride is provided when a Driver accepts your request, and begins when the Driver reaches your pickup point and you give your trip PIN. Rides are available in the parishes shown in the App, subject to Driver availability. If no Driver accepts your request, any authorization hold is released in full and nothing is charged. A receipt for each card charge is available in the App.

5. Intellectual Property License

Subject to your compliance with these Terms, Linyr360 grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to download and use the App on your personal mobile device solely to use our marketplace services. You may not decompile, reverse-engineer, modify, distribute or exploit any code, trademarks or copyrights owned by Linyr360.

6. App Stores and Third-Party Services

These Terms are between you and Linyr360, not Apple or Google. Linyr360, not the app store, is responsible for the App and for any claims about it. Apple and Google have no duty to provide maintenance or support for the App. If you downloaded the App from Apple's App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you, and your license also follows Apple's usage rules. The Platform relies on third-party services such as maps, sign-in and payments, and we are not responsible for their availability.

7. Limitation of Liability and Disclaimers

7.1 "As-Is" Service Delivery

The Linyr360 platform is provided on an "as-is" and "as-available" basis. Linyr360 disclaims all representations and warranties, express, implied or statutory, not expressly set out in these Terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no guarantee regarding the reliability, timeliness, quality, suitability, safety or availability of the transport services requested through the App.

7.2 Liability Caps

To the fullest extent the law allows, Linyr360 shall not be liable to you for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage, connected with or resulting from any use of the Platform. Linyr360's total liability to you in connection with the services for all damages, losses and causes of action shall not exceed the total fare paid by you for the specific trip giving rise to the claim. Nothing in these Terms limits any liability or right that cannot be limited under Jamaican law.

8. Indemnification

You agree to indemnify, defend and hold harmless Linyr360, its directors, officers, employees and corporate stakeholders from and against all claims, demands, losses, liabilities and legal expenses (including attorney fees) arising out of or in connection with: (i) your use of the Platform; (ii) your breach of these Terms; or (iii) your violation of the rights of any third party, including independent Drivers.

9. Term and Termination

These Terms are effective until terminated by either you or Linyr360. You may end them at any time by asking us to delete your account, in the App or at https://linyr360.com/delete-account, and removing the App from your device. Linyr360 may immediately suspend, restrict or permanently deactivate your account, without prior notice, if we have reasonable grounds to believe you have violated these Terms, committed fraud or threatened platform safety. If you think we got it wrong, email info@linyr360.com and a person will review it. Any amount you owe remains payable after your account closes.

10. Modifications to the Terms

Linyr360 may modify or update these Terms at any time. When we do, we will change the version date at the top of this document. We will tell you about material changes in the App or by email. Continued use of the Platform after the changes take effect means you accept the revised Terms.

11. General

Entire Agreement: These Terms, with the policies named in Section 1.1, are the whole agreement between you and Linyr360 about the Platform.
Severability: If any part of these Terms is found unenforceable, the rest stays in force.
No Waiver: If we do not enforce a right, we have not given it up.
Transfer: You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the Platform.
Events Beyond Our Control: We are not liable for delays or failures caused by events beyond our reasonable control, such as storms, power or network outages, or road closures.
Contact: Email info@linyr360.com or write to Linyr360 Limited, Kingston, Jamaica.

By accepting these Terms in the App when you create your Linyr360 account, you acknowledge that you have read, understood and agreed to be bound by them, including the payment authorizations and the cancellation fees in Section 4.