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Payments

Payments, security and service

How you pay for a ride, how your card is kept safe, and what you get for your money.

Currency

All fares and fees are shown and charged in Jamaican dollars (JMD). If your card is in another currency, your bank sets the exchange rate and any fee for converting it.

How your card is protected

  • You type your card details on the secure hosted page of Powertranz, our payment processor, connected to our National Commercial Bank (NCB) merchant account. They go straight to Powertranz over an encrypted connection.
  • Linyr360 never sees or stores your card number or CVV. We keep only a secure token, the card brand and the last 4 digits.
  • Visa and Mastercard cards are checked by your bank with 3-D Secure (Visa Secure and Mastercard ID Check), so your bank may ask you to confirm it’s you.
  • You can remove a saved card in the app, in Payment methods. If it’s your only active card, add another one first. Saved cards are used only as set out in our Rider terms.

When your card is charged

When you request a ride, a temporary hold for the upfront estimated fare is placed on your card. A hold is not a charge. When the trip ends you are charged the final fare, and the hold is released if you cancel for free. Your bank decides how quickly a released hold clears. The full rules are in our refund and cancellation policy.

How and when the service is provided

Linyr360 provides rides, not goods, so nothing is shipped to you and there are no export restrictions. Your ride starts when a verified driver-partner reaches your pickup point and you give them your trip PIN, and it ends at your destination. You can follow it on a live map the whole way.

Rides are available in Kingston & St. Andrew, St. Catherine, St. Ann, St. Thomas and St. James, when a driver-partner is available. If nobody can take your request, the hold is released and you pay nothing. Your receipt is in the app as soon as the trip ends, under Your activity. Courier delivery is not offered yet.

Questions about a charge

Write to info@linyr360.com with the transaction ID from your receipt. Linyr360 Limited, Kingston, Jamaica.